Terms of Service

01 The Service

Loop builds and operates cloud-hosted teams of AI agents on behalf of business customers. The Service may include access to a web application, hosted compute and storage, third-party model providers and tools orchestrated on your behalf, and related documentation and support.

02 Accounts

You must be at least 18 years old and authorized to bind the entity you represent to use the Service. You are responsible for keeping your credentials confidential, for activity under your account, and for promptly notifying us of any unauthorized use.

03 Acceptable use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Infringe the intellectual-property, privacy, or other rights of any third party.
• Generate, distribute, or impersonate via synthetic media (deepfakes) of real persons without their explicit consent.
• Send spam, malware, or content that is harassing, defamatory, or otherwise unlawful.
• Reverse-engineer, scrape, or interfere with the Service or attempt to gain unauthorized access to any system.
• Use the Service for any high-risk activity where failure could cause death, personal injury, or environmental harm.

We may suspend or terminate access for violations of this section without prior notice.

04 Customer content

You retain all rights in content you submit to the Service (“Customer Content”). You grant Loop a worldwide, non-exclusive, royalty-free license to host, process, and transmit Customer Content solely as necessary to operate the Service for you and to comply with law. We do not use Customer Content to train foundation models.

You represent that you have all necessary rights and consents to submit the Customer Content you provide and to authorize Loop to process it as described.

05 Fees and payment

Fees for the Service are set out in your order form or subscription agreement. Unless otherwise stated, fees are quoted in U.S. dollars, are exclusive of taxes, are payable in advance, and are non-refundable. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

06 Third-party services

The Service orchestrates third-party model providers and tools on your behalf. Your use of those services is subject to the relevant third party’s terms, and Loop is not responsible for the availability, accuracy, or content of any third-party service.

07 AI outputs

The Service produces outputs generated by machine-learning models. Outputs may be inaccurate, incomplete, or unsuitable for a given purpose, and the same input may produce different outputs on different occasions. You are responsible for reviewing outputs before relying on them and for any decisions you make based on them. The Service is not a substitute for professional advice (legal, financial, medical, or otherwise).

08 Confidentiality

Each party will protect the other’s confidential information using at least the same care it uses for its own, and not less than a reasonable standard of care. Customer Content is treated as your confidential information.

09 Term and termination

These Terms apply for as long as you use the Service. Either party may terminate at any time for material breach by the other that is not cured within 30 days of notice. On termination, your right to access the Service ends; sections that by their nature should survive (including intellectual property, fees accrued, disclaimers, indemnities, and dispute resolution) will survive.

10 Warranties and disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Loop disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11 Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Loop’s total liability for any claim arising out of or related to the Service will not exceed the amount paid by you to Loop for the Service in the twelve months preceding the event giving rise to the claim.

12 Indemnification

You will defend, indemnify, and hold harmless Loop and its personnel from claims arising out of (a) your Customer Content, (b) your use of the Service in breach of these Terms or applicable law, or (c) your acts or omissions in connection with the Service.

13 Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles. The state and federal courts located in Cook County, Illinois will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to that jurisdiction and venue.

14 Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email to account administrators and noted with an updated effective date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15 Contact

Questions about these Terms?